1. Scope
These terms govern the use of rempa.ai, the Rempa application at app.rempa.ai, its API and its MCP connector (together, the "Service"), published by Rempa AI ("Rempa", "we"). By creating an account or using the Service, you ("you", the "Customer") accept them. If you use the Service on behalf of a company, you confirm that you may bind it to these terms.
Rempa is a professional tool for businesses and agencies. It is not meant for consumers.
2. The service
Rempa measures how AI assistants and AI search engines (such as ChatGPT, Gemini, Perplexity, Google AI Mode and AI Overviews) talk about brands. For each project you configure a brand, its market, its competitors and a set of prompts; Rempa asks these prompts to the AI models you select, at the frequency of your plan, and reports the brands named, their position, the sentiment, the share of voice and the sources cited.
We improve the Service continuously and may add, change or remove features. If a change removes a feature that matters to your plan, we tell account holders in advance by email.
3. Your account
You need an account to use the application. You sign in with a one-time code sent to your email address, or with Google. You are responsible for keeping access to your email account and your API keys confidential, and for everything done with them. Tell us at once at contact@rempa.ai if you suspect unauthorized use.
You must give accurate information and keep it up to date. One person may not create several free trial accounts.
4. Plans, free trial and billing
Free trial
New accounts get a free trial: one project, up to 30 prompts on one AI model, with a single update of the results, which you can explore for 14 days. No payment details are needed. The trial is for evaluation; we may limit or end trials that are abused.
Plans
Paid plans (Starter, Pro, Enterprise) are described on the pricing page, with their number of prompts, AI models, projects and update frequency. These limits are part of the plan; the application enforces them. Prices are in US dollars, excluding taxes. VAT or other taxes are added when they apply.
Billing
Subscriptions are billed in advance, monthly or yearly, through our payment provider Stripe, which processes your card details under its own terms. Your subscription renews automatically at the end of each period until you cancel it. You can change your plan at any time from the billing page; an upgrade is prorated, a downgrade applies at the next renewal.
Cancellation and refunds
You can cancel at any time from the billing page. The plan stays active until the end of the paid period, then your account goes back to the free tier without a new trial update. Periods already started are not refunded, except where the law requires it. If a payment fails, we retry it for a few days and warn you; if it still fails, we suspend the paid features until payment.
Price changes
We may change our prices. A change applies to your subscription at the first renewal that follows a notice of at least 30 days by email. If you disagree, cancel before that renewal.
5. Acceptable use
You agree not to:
- use the Service for anything illegal, or to track people rather than brands, products or organizations;
- enter personal data about third parties in prompts, brand names or other fields;
- attempt to access other customers' data, to circumvent the plan limits or the security of the Service, or to probe or overload it;
- copy, resell or sublicense the Service, or build a competing service from its data or its interface, other than through the API and the MCP connector within your plan;
- use the API or the connector beyond the documented rate limits, or share your API keys with third parties.
We may suspend an account that breaks these rules, after notice when the situation allows it.
6. Your data and ours
Your data. You keep every right on the data you enter (brands, competitors, prompts) and on the results we produce for you. You grant us the right to process this data to provide the Service, to secure and improve it, and to produce anonymous, aggregated statistics that do not identify you. We never use your data to train AI models and we never sell it. When your account is closed, your data is deleted within 30 days.
Our service. The Service, its software, its interface, its documentation and its brand belong to Rempa AI or its licensors. These terms do not transfer any of these rights to you.
Personal data. Our privacy policy explains what personal data we process and how. Where you are the controller of personal data that we process on your behalf, we act as your processor under the GDPR; a data processing agreement is available on request.
7. AI answers and results
The answers shown in the Service are produced by third-party AI systems. We reproduce them to measure them; we do not write them, we do not control them and we do not endorse them. They can be wrong, incomplete, biased or change from one day to the next. Our indicators (visibility, position, sentiment, share of voice) are statistical measures of these answers, computed partly by AI; they are decision support, not a guarantee of how any AI system will answer a given person.
The Service depends on the AI engines and data providers it queries. Their availability, their rules and their outputs may change without notice; an engine may be unavailable, slow or removed. We do our best to adapt and keep you informed, but we cannot guarantee access to any particular AI engine.
8. Availability and support
We aim at keeping the Service available at all times and we take daily backups, but we do not promise uninterrupted availability. Maintenance may cause short interruptions; when planned, we schedule it outside European business hours. Support is provided by email at contact@rempa.ai, with an answer within one business day for paid plans.
9. Liability
The Service is provided as is. To the extent the law allows, we exclude any implied warranty, and our total liability for all claims related to the Service in any 12-month period is limited to the amount you paid us during that period. We are not liable for indirect losses such as lost profits, lost business or decisions taken on the basis of the results. Nothing in these terms limits a liability that cannot be limited by law, such as for gross negligence or willful misconduct.
You are responsible for your use of the Service and of its results, and for complying with the laws that apply to your business.
10. Termination
You can close your account at any time by deleting your projects and writing to us, or stop using the Service once your subscription has ended. We may close an account that has been inactive for 12 months on the free tier, after an email notice, or at once if these terms are seriously breached. Sections 6, 9 and 11 survive the end of these terms.
11. General
Changes. We may update these terms. The date at the top tells you when; for significant changes we notify account holders by email at least 30 days before they apply. Using the Service after that date means you accept the new terms.
Law and courts. These terms are governed by French law. Any dispute that we cannot settle amicably is brought before the competent courts of France, without prejudice to mandatory rules that would give you another forum.
Miscellaneous. If a clause is found invalid, the others remain in force. Our failure to enforce a clause is not a waiver. You may not assign these terms without our consent; we may assign them to a successor of our business. These terms, the pricing page and the privacy policy are the entire agreement between us about the Service.
Questions: contact@rempa.ai or the contact page.